As Lundies Assistant Manager you will be an integral part of the Lundies front of house management team. Working alongside and supporting the Manager, you will embrace the concept and help manage Accommodation, Hospitality and Guest Experience at Lundies House. You will relish the challenge and excitement of opening this new accommodation destination, assisting with taking the business forward and establishing a successful and recognised hospitality operation.
Assist the Manager in delivering the overall day to day smooth running and operation of Lundies House through good management, planning and organisational skills.
Work successfully alongside the kitchen team meet our guests and business needs.
In the absence of the Manager, organise the work duties of the Front of House staff team by managing, motivating, supporting them as necessary.
Assist with ensuring compliance with licensing laws, health & safety and other statutory regulations.
Be a confident reservation system user with the Rezlynx online software platform. Regular tasks will include;
– reviewing and extracting reservation reports for internal weekly planning
– reviewing individual reservations details to deliver on any guest requests,
– checking guests in and out, including creating and preparing guest bills and taking payments on departure.
– reviewing and extracting product and finance reports to analysis of sales trends and head office reporting,
– responsibility for training and overseeing your staff team with the use of the system.
Be a good host, provide local area information and overseeing the arrival and departure process of guests.
Assist with service of meals, drinks, housekeeping, hosting, upkeep and maintenance of Lundies House as necessary on a daily basis.
In the absence of the Manager, create rotas.
Help implement Guest Activities and Experiences.
Assist with weekly stocktaking and stock control of beverages and all cleaning products.
Take direction and guidance from the Concept & Design Manager, working alongside side them to establish, implement and grow design and concept principles.
Hold experience at Supervisor or Junior Manager level managing at the successful operation of a guesthouse or small hotel, preferably within the luxury market.
Have experience supervising staff teams and establishing successful working relationships, whilst overseeing the quality of their work, within set company guidelines and using your own knowledge and standards.
You will be comfortable being a face of Lundies House, always at hand for guests and ensuring the seamless operation of the business.
Be a confident decision maker and hold the ability to work independently to meet company standards and possess a openness to take guidance from your seniors and colleagues alike.
You will be an excellent communicator, with a approachable, warm and friendly manner and positive outlook, with the ability to establish yourself as a respected team supervisor.
Passionate about delivering quality guest experiences and achieving guest satisfaction.
Good attention to detail and the ability to manage your workload in an efficient manner.
Computing skills including; Microsoft Office, Outlook, Dropbox,Cloud applications. The successful applicant will use Apple Mac equipment.
Experience using hospitality reservation/property management system software. The successful applicant will use the Rezlynx online platform – training on this system can be provided if required.
Have knowledge and understanding of licensing laws, health & safety and other statutory regulations.
Hold a current valid driving license.
Be passionate about the Highlands of Scotland; having first-hand knowledge of the local area would be highly advantageous.
Have a personal interest in creative and active subjects such as design, interiors, high-level cuisine and outdoor pursuits inline with Wildland’s principles.
Full Time, Permanent.
How to Apply
Please send your CV and Covering Letter to email@example.com